The Parliamentary Standing Committee on Information Technology, in its report, also highlighted the need to lay more emphasis on skill and training in the country’s BPO sector.
“In view of the fact that the Indian BPO/ITeS industry generated an estimated revenue of USD 30.1 billion during 2016-17, with the share of 23 per cent in Indian IT-ITeS exports valued at USD 26 billion and provided employment to 11.52 lakh persons, it is high time that the government should consider framing a dedicated policy for outsourcing /BPO sector…,” it said.
The report added that this should be done in coordination with state governments to chalk out a future roadmap for the sector covering, inter-alia, minimum wages in the outsourcing/BPO sector.
“There needs to be an evaluation whether all the aspects of outsourcing/ BPO sector are adequately addressed within the ambit of National Policy on Information Technology, 2012 or whether there is a need to have a separate National Outsourcing BPO policy to cater to specific needs of the sector,” it said.
Besides, the ministry may also think in line of issuing general guidelines for the sector to states for promotion of BPOs, it added.
Noting that the Indian BPO industry faces competition from countries like Philippines, Malaysia, China, Poland, Mexico and Brazil, the committee said issues like visa restrictions and change in policy by major markets like the US and UK are throwing up newer challenges to the sector.
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