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Irate Amazon users vent online about delayed deliveries

Bengaluru: Faced with delays or cancellation of orders of very important items, shoppers have taken to social media to criticise Amazon India previously one week, after India imposed a 21-day nationwide lockdown to counter the Covid-19 virus outbreak. The essentials, akin to staples, fast-moving consumer items and other home goods, were ordered thru its Fresh and Pantry products and services, and the company in most cases delivers these within two days at pre-set delivery slots.

However, Amazon India has been unable to fulfil orders because of a combination of enormous order backlogs and loss of on-ground staff, more than one people within the know of the matter advised ET.

While other online retailers have continually advanced their products and services over the past week, Amazon’s customers have complained that it used to be not making a lot progress. “I've pending deliveries of my orders dated March 19. When are you resuming your deliveries in Chandigarh?” a customer tweeted to Amazon India. “Why are you not turning in any essentials in Pune?” any other requested. “Amazon is cancelling very important healthcare items mentioning government is not allowing in Vizag,” mentioned a 3rd customer. For essentials ordered from third-party sellers on Amazon’s platform even prior to the lockdown, many users have pointed out that the web site has been appearing three-weeklong delivery timelines.

“They can’t get curfew passes at the ground and it’s difficult to get approvals too, since they're working from massive warehouses the place more persons are had to function them,” mentioned an individual with wisdom of the company’s issues, who did not want to be named. “We are resuming our products and services including Pantry step by step, adding in more cities and pin codes as we get the necessary clearances and passes from the native authorities. We are first serving present orders and are accepting new orders,” an Amazon spokesperson mentioned.

Insiders advised ET that a name to observe the stern pointers to take care of protection for on-ground staff is further slowing Amazon’s measures to ramp up delivery of essentials. Amazon has mandated pointers on working stipulations at its warehouses globally to steer clear of staff from contracting the an infection.

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