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Cab fare: What you see is NOT what you get!


If Ola and Uber riders weren't already pressured by their rides no longer appearing up or getting cancelled by drivers choosing to catch a siesta (as reported by Mirror — ‘Radio cabbies evoke an archaic Puneri development, prefer siesta to work’ — on June 6,2019), there's a new threat eating into their pockets. Twitter is abuzz with complaints of riders who’ve been overcharged to the extent of 3 times their usual fare or the only proven at the time of booking the trip.

The aggrieved commuters who’ve pursued the issue with the client care of the app-based taxi services and products are looking forward to refunds. A few have were given back their money, with the firms admitting to technical system defects triggering the problem. But little is understood in regards to the two gamers’ plan of action in resolving the situation past offering the refunds.

Komal Gujar, an Uber rider who ceaselessly commutes between Camp and Mohammadwadi, were given a surprise on Thursday night time.

Covering the distance of 6.7 km most often does no longer cost her greater than Rs 200 even during height hours with surge pricing. However, that night time she was once billed Rs 474 for a similar distance. “It is only a 20-minute trip. The motive force refused to heed my plea for taking a shorter route, choosing to be guided by his app. But paying greater than double of the common fare was once no longer something I can have expected,” recounted Gujar, barely ready to contain her indignation. She approached Uber’s buyer care however were given no refund, best an automated assurance that they are going to glance into the topic.

Niranjan S, who posted his enjoy on Twitter, wrote, “I am being overcharged because of a tool factor. I used to be forced to pay Rs 479 money to the driving force, although at the time of booking the cab the cost quoted to me was once Rs 128. I've taken it up with the client care and hope for a refund at the earliest.” He later showed to Mirror that he’d been refunded.

Similarly, N Shinde who took an Ola trip had an much more appalling story. “I took a trip on June 1, for no longer a very long distance. At the time of booking the trip I used to be proven a price of Rs 287, which was once to be deducted from the pockets. I didn't bother checking the price at the end of the go back and forth, no longer expecting it to be very variant. But, later, to my utter surprise I realised I’d been charged Rs 953, with absolutely no alert given to me.” He too has written to Ola and is looking forward to a refund.

Earlier this month, Pratik Shah, who lives in the city’s fringes travelled to the Pune railway station. “I do this incessantly and my rides by no means cost me greater than Rs 250. However, that day I used to be charged Rs 600 — which is almost triple the usual fare,” he informed. He too is but to get a refund.


All efforts by Mirror to achieve Uber and Ola via e-mails and calls yielded no reputable reaction. While Ola officers merely refused to factor a observation on the topic, Uber claimed their officers concerned have been travelling out of doors the country and weren't available to reply to the queries. However, an insider source in one of the most companies admitted, “This can have been caused by a malicious program or an error in the machine. But, no longer many people are affected. After all, errors do occur in each industry and it will be fallacious to be expecting an error-free service. We’ve discovered no particular reason for the surge being reported and they aren't substantiated.”

Ola’s buyer care has, on the other hand, been lively on Twitter fielding the complaints and seeking to refund consumers bringing in their complaints. Addressing one of the most complaints on the social media platform, Ola spoke back, “We’ve made the essential changes in your invoice and the eligible amount has been refunded in your Ola money pockets. We try to serve you better.”


Riders have ceaselessly tweeted as well as registered their complaints towards respective motive force companions on being sharply overcharged




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