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Cable subscribers, MSO spar over discount refund


KOLKATA: Thousands of SITI Cable subscribers had been overcharged closing month due to confusion over a ‘discount’ that was once introduced in February to atone for the intermittent blackout of pay channels in the lead-up to the migration to the à los angeles carte method. Even though the city’s greatest multi-system operator (MSO) with 13 lakh subscribers claimed that the quantity have been refunded to native cable operators in March, scores of customers and operators across the town stated they had no longer received the money.

According to cable business insiders, some operators had charged an excess ‘community capability price’ that was once returned after shoppers protested. But no discount was once given. “Due to a server factor, we couldn’t offer the bargain that was once promised to our subscribers in February. There had been channel blackouts in some spaces due to the migration workout and we determined to compensate the consumers. But the bargain may no longer be deducted in March. We reverted the quantity back to our cable operators and they are going to move at the benefit to shoppers,” stated SITI Cable director Suresh Sethia.


Numerous subscribers, alternatively, alleged that they had been charged more than what they had expected in their monthly invoice. Complaints of pay channel blackouts and levying of excess fees have been pouring in from across Kolkata since the migration cut-off date expired on March 31. Tollygunge resident Manik Chatterjee was once informed by way of his operator that his number of package deal will cost Rs 410. “Earlier this month, I used to be requested to pay Rs 520, which I refused. My operator then known as me to his administrative center and stated I used to be wrongly overcharged,” Chatterjee stated. A SITI Cable subscriber from the Anwar Shah Road area stated that he had by no means received any discount even supposing all his pay channels have been blocked for the whole of February. “Even though I submitted my checklist of pay channels to my operator, I had to wait a month to get them. Till then, I received simply the free-to-air channels (FTA), however my fee remained the similar. I were given no discount,” he stated.


Mrinal Chatterjee of Bengal Broadband stated some MSOs had encouraged operators to hike the community capability price mounted by way of TRAI at Rs 20 for each and every 25 channels over the 100 FTA channels. “This excess amount have been charged illegally and some refunded it. Other than this, I don’t know of any discount introduced by way of MSOs. The latter had been to offer a best-fit pack to shoppers all over the transition, preserving the subscription price identical,” stated Chatterjee.


Bill disputes continue after migration, however some shoppers have no longer been charged extra, in line with Tapash Das of Ideal Cable Operators’ Association. “Some can have been overcharged nevertheless it was once unintentional. The migration workout was once a taxing one and operators struggled to complete the task. We have received no refund from SitiCable so there is not any query of passing it directly to shoppers,” he stated.


Sethia, however, claimed that the bargain was once introduced and the quantity trusted the cost of the programs that buyers subscribed to ahead of the migration.




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