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BBMP’s control room to respond to distress calls

BENGALURU: Next time you might be in distress and want to dial the Bruhat Bengaluru Mahanagara Palike (BBMP) control room for lend a hand, consider you wish to have to grasp Kannada or English. Else, lend a hand would possibly not succeed in you in time.

The Palike’s attempts to start a multilingual central control room to wait to voters’ emergencies and different queries have fallen flat.

After its request for permission to rent telecallers acquainted with Kannada, Hindi, English and different South Indian languages like Malayalam, Telugu and Tamil was once rejected by way of the state executive, the civic body has now awarded its mushy for operating the control room handiest in Kannada and English.

The want for a new and well-equipped control room was once felt as the entire existing control rooms — two main and 8 at the zonal ranges — don't seem to be handiest brief staffed, however are managed by way of staff who don't seem to be educated in communication talents. In fact, the principle control room within the BBMP headquarters is being managed by way of two home guards.

The new control room is ready to come back up on the 6th flooring of Annex-Three building at the BBMP headquarters. It will likely be reachable on dialling 080 22660000, which is these days the choice of BBMP’s IPP (India Population Project) control room in Malleswaram.

Admitting that Bengaluru is a worldly city teeming with people from different states, a BBMP officer stated, “As a civic agency it's important to wait and remedy court cases of each citizen, regardless of his or her language.”

According to the officer, within the new setup, if the control room will get calls in languages like Hindi, Tamil, Telugu and Malayalam, they will be recorded and officers will attend to them after you have their colleagues, who know those languages, to translate the messages.

The control room is more likely to turn out to be operational as soon as the Lok Sabha polls are over. “It’ll paintings in three shifts and 7 or eight telecallers will paintings right through the day shifts. We could have 4 telcalllers at night, taking into consideration the choice of court cases will likely be less,” stated D Randeep, particular commissioner.

Randeep stated court cases won thru social media too will likely be routed to the control room so that it turns into the only touch level for all grievances. “We barely want 20 days to set up the control room. The paintings order has also been awarded to the agency, which will likely be taking up the duty of operating the ability. If all goes nicely, the brand new control room will likely be up and operating by way of mid-June,” added Randeep.

Calls will likely be recorded

The BBMP’s two main control rooms are located at the head administrative center and the IPP in Malleswaram. The calls won at the new control room will likely be recorded and diverted to the respective zonal control rooms.

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