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Mescom developing integrated app for grievances redressal, bill payments


Mangaluru: Mangalore Electricity Supply Company Ltd has initiated steps to roll out an app that will serve as an built-in platform for shopper grievances redressal in addition to a one-stop cost resolution for its customers. The energy distribution corporate may be all set to reinforce its presence on more than a few e-wallet platforms that will give digitally vulnerable netizens more cost options in addition to standard cost platforms.

In a casual chat with NewsTread on the sidelines of a public listening to conducted through KERC into the corporate’s tariff filings for 2019-20, Snehal Rayamane, managing director, Mescom, mentioned absence of the corporate on most e-wallet platforms used to be also probably the most issues she spotted after taking price. At provide, Mescom customers can pay their bill on restricted e-wallet platforms – Paytm and PhonePe being two of them—compared to others electrical energy supply corporations (escoms) within the state.


Interestingly, other escoms like Bescom, Chesc, Hescom and Gescom are already provide on standard e-wallet platforms comparable to PhonePe, Amazon Pay and MobiKwik, and are actively wooing consumers with more than a few customer-centric gives. Snehal mentioned Mescom will attempt to review the arrangements that the opposite escoms within the state have with these e-wallet platforms, and attempt to come back on board these e-wallets as smartly, quicker than later.


The App that the corporate is designing on lines of Bescom Mithra launched through Bescom may also be an endeavour to make sure that customers no longer simply lodge their grievances, but keep monitor of their court cases till they're attended to in right earnestness. The proposed app will even facilitate customers to keep monitor of their bills – past and for which expenses had been generated, she mentioned, including they may make their bills using the similar.


Keeping in keeping with the Union government’s thrust for a less cash economy, Snehal mentioned the corporate will even come up with a UPI identity that will facilitate customers in need of to pay their expenses using BHIM App. At provide, Mescom customers can pay their expenses online throughout the corporate’s portal, but finally end up paying a bank transaction charge. Transactions completed thru e-wallets and BHIM don't finally end up striking additional burden on consumers.




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