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Chaos to pay bills at electricity department counters

PANAJI: Days after the federal government launched a new “built-in invoice cost machine” for shoppers, serpentine queues, spilling onto the street had been noticed on the electricity department counters within the state.

While senior electorate waited in queue for more than one hour to make money payments, different shoppers wasted virtually two hours looking to make payments on the department’s Vidyut Bhavan in Panaji.

The rush on the department’s counters was a result of its order asking cooperative banks to stop accepting invoice payments manually from February 1 and to modify over to the Bharat Bill Payment System (BBPS).

Some cooperative societies have registered underneath BBPS, others are in transition phase while still others are handiest in talks.

At its counter at Panaji Vidyut Bhavan, handiest two body of workers had been accepting bills, managing each the money, cheque and senior electorate queues leaving shoppers frustrated. Another huge queue was noticed on the anytime cost gadget.

Forced to intervene after shoppers protested, the dep. body of workers who had been unwell knowledgeable confirmed shoppers an inventory of banks registered and informed them to call and “ascertain” on their own whether or not they have begun accepting invoice payments. An professional from TJSB financial institution post a banner with an inventory of approved banks round 12:30 pm on the entrance of the dep.’s in Panaji.

“I have been paying on the cooperative society close to by house for the past ten years but lately they post a sign announcing they wouldn't settle for payments. I spent one and a half hour right here,” one shopper informed TOI.

Especiosa D’Souza, a senior citizen from Calangute criticized the new machine announcing shoppers had now not been knowledgeable about the machine.

“The previous machine of paying bills by money was much better as other people would get a receipt of money received. With this system common other people find it difficult to understand the quantity remitted to the electricity department” she said.

Another senior citizen from Porvorim additionally opined that no queues had been witnessed underneath the sooner machine when cooperative societies had been accepting invoice payments. “When the due date is drawing near, the dep. will have to set up more counters in order that other people are not inconvenienced. I waited for one hour. If we omit the due date we can must pay a fantastic. I don’t understand how to go browsing and pay my invoice,” a senior citizen from St Inez said.

Meanwhile shoppers who attempted to pay bills online during the department’s web site haven’t been able to make payments and are receiving messages pointing out there is a technical glitch.

Chief electric engineer Reshma Mathew informed NewsTread that the transition into BBPS is being undertaken underneath the RBI guidelines and can take time. “There are round 500 assortment centres but other people are not conscious about them. Despite telling other people to pay their bills online they insist on coming to the dep. to pay them,” she informed TOI, adding that the cooperative societies were given two months’ time to check in underneath BBPS

Additional counters will probably be set up at department workplaces in Panaji, Mapusa, Ponda, Vasco and Margao she said, adding that counter timings had been prolonged to 4:30 within the night.

Regional head of TJSB Bank Arun Bhat informed NewsTread that the issues being confronted by shoppers are handiest short time period and will probably be resolved.

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